Performance Coaching

1 - 4 p.m. Thursday, Feb. 14, 2008

Coaching begins with creating an environment where people want to be part of a winning team.  Every interaction with team members is a coaching occasion -- an opportunity to create a positive, winning climate by  clarifying goals, prioritizing tasks, listening to their ideas and providing recognition. The performance-coaching process includes staying in touch with everyone on your team. To maximize the impact of coaching, managers must help each team member focus on developing those capabilities that will contribute most to both individual and organizational success. This seminar is designed to provide managers, supervisors, and team leaders with basic guidelines for effectively dealing with superior performers (Super Stars), employees with performance problems (Falling Stars) and those who fall somewhere in between (Middle Stars). Participants will also examine several fallacies associated with the concept of coaching. Doing so will help clear up the confusion and improve the practice of coaching. By the end of the seminar, participants will be able to:
• define the Pygmalion Effect and its influence on team members;
• conduct effective performance improvement sessions for all team members;
• identify the 4 steps to effective coaching for employees with performance problems; and
 • effectively use the coaching steps identified in the seminar after reviewing and practicing several case scenarios.

Twana Miller is a training development specialist at The Free Lance-Star in Fredericksburg. Her responsibilities include facilitating professional skills and management/leadership development seminars, conducting orientation programs for newly hired employees and serving as the team leader for the company’s customer service team and employee recognition teams. Miller has an extensive background in training and development, facilitation, coaching and career development. She has a bachelor’s degree in social work and a Master’s degree in education and human development. Her personal mission: “To help people from all walks of life realize and reach their full potential!” Miller is a member of The Society for HR Management (Fredericksburg Chapter) and the Virginia Press Association’s Professional Development Committee. She also serves on the Advisory Board for the Leadership Colloquium for Professional Women, which is co-sponsored by GEICO and the University of Mary Washington. She is the recipient of numerous Volunteer Service awards and has received several Human Resource honors and awards over the span of her career in both government and private industry.
 
 
 

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